Responsible Gaming at Mogobet Casino

This page explains how we try to keep play safe at Mogobet Casino, the controls you can switch on inside your account, and the independent organisations that help people affected by gambling. It also sets out the steps we take to keep under-18s off the site.

From the game library

Our commitment: gambling is entertainment, not income

We run Mogobet Casino on the basis that gambling is a form of paid entertainment. The games are built so that, over time, the house keeps a small share of everything staked. That means losing is the normal outcome of play, and no system, pattern or run of results changes it. If you treat the money you stake as the price of the entertainment rather than as an investment, you are using our site the way it is meant to be used.

Before you deposit, decide what you can comfortably afford to lose in a week or a month, and treat that figure as fixed. Money set aside for rent, bills, food, credit repayments or anyone who depends on you is not gambling money. We would rather you played for less, for longer, than deposited an amount you will regret.

Set a budget before you play, not after a losing session.
Set a time limit as well as a money limit - long sessions tend to cost more than planned.
Never chase losses. Increasing stakes to win money back is the most common way a small loss becomes a large one.
Do not gamble to escape stress, boredom, grief or money worries.
Do not gamble under the influence of alcohol or when you are very tired.

Over-18s only

Our site is strictly for adults aged 18 or over. We hold a gaming licence and verify the identity and age of every account holder, and we close any account we find to belong to a person under 18.

The safer gambling tools in your account

Every account comes with a set of controls you can switch on yourself, free of charge, at any time. You will find them in the safer gambling or responsible gaming area of your account settings; the cashier also shows your current limits before you deposit. If you cannot find a control, our live chat team will walk you to it.

Limits that make your play safer - lowering a limit, shortening a session or closing your account - take effect straight away. Changes that loosen a control are held for a cooling-off period shown on screen before they apply, so that a decision taken in the moment cannot be undone in the same moment.

Tool	What it does	When the change applies
Deposit limits	Caps how much you can pay in across a day, a week or a month.	Lower limits apply at once; higher limits after a cooling-off period.
Loss limits	Caps your net losses over a chosen period, counting winnings against stakes.	Lower limits apply at once; higher limits after a cooling-off period.
Session limits	Ends your session once you have been logged in for the time you set.	Applies from your next login.
Reality checks	Shows an on-screen reminder of time played and amounts staked at the interval you choose.	Applies from your next session.
Time-out	Locks your account for a short break, from 24 hours up to the longest option shown.	Immediately, and it cannot be lifted early.
Self-exclusion	Closes your account to play for a minimum fixed period.	Immediately, and it cannot be lifted early.

How to switch a tool on

Log in and open your account settings.
Choose the safer gambling or responsible gaming section.
Pick the control you want and the period it should cover.
Enter the amount or the length of time and confirm.
Check the confirmation message, which tells you when the setting starts.

Time-outs and self-exclusion

A time-out is a short break: you keep your account, but you cannot deposit or play until it ends. Self-exclusion is longer and more serious. Once it starts we close your account to play, stop sending you marketing, and will not reopen the account before the period you chose has run its full course. Any balance left in your account is returned to you by the methods set out in our terms. If you would rather we applied a time-out or self-exclusion for you, write to support@casinomogobet.co.uk or use live chat and we will set it up.

Signs that gambling may be causing harm

Problem gambling develops gradually, and it is easier to spot in your own behaviour than in your results. Look over the list below honestly. If several points sound familiar, it is worth using a limit or a time-out and speaking to one of the organisations in the next section.

You gamble for longer, or for more money, than you meant to.
You go back to win losses back, often on the same day.
You borrow money, sell things or use bill money to gamble.
You hide how much you play, or lie about it to people close to you.
You feel restless, anxious or irritable when you try to stop.
Gambling is affecting your work, studies, sleep or relationships.
You gamble to cope with low mood, stress or loneliness.
You have tried to cut down before and could not keep to it.

If in doubt, pause

A 24-hour time-out costs you nothing and gives you time to think clearly. You can always start again later; a decision taken mid-session is much harder to undo.

Where to get free, confidential help

The organisations below are independent of us. Their services are free and confidential, and they help both the person gambling and anyone affected by someone else's gambling. You do not need to be in crisis to contact them.

GambleAware - provides information and advice on gambling harm and directs people to free treatment and support across the country.
GamCare - offers free counselling, group support and one-to-one sessions for people who gamble and for their families and friends.
GamStop - the free national self-exclusion scheme for online gambling; one registration blocks your access to participating sites for the period you choose.
The National Gambling Helpline - a confidential helpline staffed by trained advisers, open to anyone worried about their own or another person's gambling.

Your GP can also refer you to specialist treatment, and free debt advice services can help if gambling has left you with money problems. Support offered by these organisations works alongside, not instead of, the tools in your account - we would encourage you to use both.

Protecting children and other people in your household

Gambling by anyone under 18 is illegal, and keeping minors off our site is a condition of the gaming licence we hold. We verify the identity and age of every customer before play and may ask for documents again at any time. If a check cannot be completed, the account is suspended, and where an account holder turns out to be under 18 we close the account, void any winnings and return deposits.

We cannot see who is sitting at your device, so the final step is yours. Treat your login details as private, never save your password on a shared computer or tablet, and always log out when you finish. Do not let anyone under 18 watch you play or place a stake for you.

Use the parental control or screen-time settings built into your phone, tablet, computer and home broadband.
Install filtering software that blocks gambling sites on devices children use, and keep it up to date.
Set separate user profiles so that children cannot open your browser sessions or saved payment details.
Keep payment cards and banking apps secured with a PIN or biometric lock that children do not know.

If you believe someone under 18 has used your account, tell us immediately at support@casinomogobet.co.uk or through live chat so that we can secure the account and look into what happened. Any question about the tools on this page can be put to the same address, or to our live chat team, at any time.