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Contact Us
This page explains how to contact Mogobet Casino, what details to include so we can answer at once, and how to raise a formal complaint.
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How to reach us
You can contact our support team in two ways:
- Live chat on the site, open 24/7, for the quickest answer.
- E-mail to support@casinomogobet.co.uk, answered in the order messages arrive.
We do not offer telephone or postal support. Please write from the e-mail address registered to your account with us, as this helps us confirm who we are speaking to.
What to have ready when you write
The more detail you give us, the fewer times we need to come back to you. Please include:
- Your username.
- The game, bonus or transaction your message is about.
- The date and time the issue happened, and your time zone if you are outside the UK.
- A short description of what you expected and what happened instead, plus a screenshot if you have one.
Never send your password
Our team will never ask for your password or the full details of your payment method. If anyone does, stop and report it to us.
Common questions we help with
- Account and verification - registration, documents for identity checks, and changes to your details.
- Deposits and withdrawals - payment methods, pending balances, and the limits shown in your account.
- Bonuses - wagering requirements, qualifying stakes and how an offer applies to your play.
- Technical issues - games that fail to load, interrupted rounds and log-in problems.
- Safer gambling - deposit limits, time-outs and self-exclusion, set in your account or through our team.
Our site is for players aged 18 and over. If gambling stops feeling like entertainment, free and confidential help is available from GambleAware, GamCare, the National Gambling Helpline and the multi-operator self-exclusion scheme GamStop.
Complaints
If you are unhappy with any part of our service, write to support@casinomogobet.co.uk with Complaint in the subject line and set out what happened, including the details listed above.
We acknowledge every complaint in writing, look into it against our records and reply to you once the checks are complete. If your complaint cannot be resolved with us, we will tell you what you can do next.
