Bonus Terms and Conditions

How these terms apply

These Bonus Terms and Conditions apply to every promotional offer we make available to you: deposit matches, free spins, cashback, tournament prizes, loyalty rewards and any other credit, spin or prize given at no cost or on preferential terms. Together, we refer to these as a bonus.

Each promotion also carries its own terms, shown on the page, e-mail or message in which the offer is presented. Where the terms of an individual promotion say something different from this page, the terms of that promotion apply to that offer only. Everything else on this page continues to apply.

Our general Terms and Conditions and our Privacy Policy apply at all times. By claiming a bonus, you confirm that you have read and accepted the rules below and the rules attached to the offer itself.

Who can claim a bonus and how to opt in

Bonuses are offered at our discretion and are not an entitlement. To take part in a promotion, you must meet all of the conditions below at the moment you claim and for as long as the bonus remains active on your account.

• You are aged 18 or over and hold a registered account with us in your own name.
• Your account is active, not closed, not suspended and not subject to an open query.
• You have supplied the registration and verification details we ask for, and those details are accurate and up to date.
• You are not excluded from the offer by the promotion's own terms, for example because of your location, your payment method or an earlier claim of the same offer.
• You have not asked us for a self-exclusion, a time-out, or a block on marketing and promotional messages.
• You have met any qualifying action the offer requires, such as a deposit of the minimum amount shown in the cashier.

Some offers are credited automatically; others require you to opt in, enter a bonus code, or accept the bonus in the cashier before you deposit. If the qualifying step is missed, we may not be able to add the bonus afterwards. One bonus per person, household, shared address, shared payment method or shared device applies unless the offer states otherwise.

Wagering requirements and how they are worked out

Most bonuses carry a wagering requirement: a total amount you must stake before the bonus, and anything won from it, can be withdrawn as cash. The multiplier and the amount it applies to are stated in the terms of each offer and are shown in the bonus panel in your account.

1. The requirement may be set against the bonus amount alone, or against the bonus plus the qualifying deposit. The offer terms say which.
2. Each qualifying stake you place reduces the outstanding requirement by the value of that stake, adjusted for the weighting of the game you are playing.
3. Winnings from free spins are normally credited as bonus funds and are themselves subject to the requirement shown with the offer.
4. Your remaining requirement, the time left to complete it and the current bonus balance are displayed in your account at all times.
5. When the requirement is met in full, the remaining bonus balance is converted to cash and becomes available for withdrawal, subject to our usual account checks.

Where your account holds both cash and bonus funds, stakes are taken in the order set out in the cashier. A cap may apply to the amount you can win and withdraw from a bonus; where one applies, it is shown in the terms of that offer.

Game weighting, stake limits and restricted play

Games contribute to a wagering requirement at different rates. Slots usually contribute in full, while table games, video poker and live dealer games often contribute at a lower rate or not at all. The weighting that applies is published with each promotion, and you should look it over before you begin.

While a bonus is active, a maximum stake per spin, hand or round applies. Placing a larger stake, or using play patterns designed to secure a guaranteed return rather than to play the game as intended, may lead to the bonus and any winnings from it being removed. Excluded games and excluded features are listed in the promotion terms.

Expiry, cancellation and forfeited bonuses

When a bonus expires

Every bonus runs for a limited period, stated in the offer terms and counted from the moment the bonus is credited. If the wagering requirement has not been met when that period ends, the remaining bonus balance and any winnings tied to it are removed from your account. Unused free spins expire in the same way.

Cancelling a bonus yourself

You may cancel an active bonus at any time in the cashier or by contacting us. Cancelling removes the bonus balance and any winnings generated from it; your own cash balance stays with you. A cancelled bonus cannot be restored, and the same offer cannot usually be claimed a second time.

Changes to a promotion

We may change, suspend or end a promotion at any time. Where we do, we will give reasonable notice and will honour bonuses already credited, unless the change is required for legal or regulatory reasons, or the bonus was obtained in breach of these terms.

Fair play, account checks and safer gambling

Promotions are intended for players who use them in good faith. Where an account, or a group of connected accounts, is used mainly to extract value from offers rather than to play, we may withhold or remove bonuses, close the account and return any genuine deposit balance. Examples include opening more than one account, supplying false details, acting with others to claim the same offer, and using play patterns that cover outcomes to guarantee a return.

We hold a gaming licence and are required to verify the identity, age and payment details of our customers. We may carry out these checks before a bonus is credited and before any withdrawal is paid, and we may ask for further documents at any time. Bonus funds and winnings may be held while a check is completed or while a query is looked into.

Gambling should stay enjoyable and affordable. Our site is for adults aged 18 or over only. You can set deposit, loss and session limits, take a time-out, or self-exclude from your account at any time, and we will not send you promotional offers once you have asked us to stop. Free and confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop allows you to exclude yourself from licensed online gambling sites in Great Britain.

If you have a question about an offer, or you believe a bonus has not been applied correctly, please contact us through the live chat on the site, at support@casinomogobet.co.uk, or at promotions@casinomogobet.co.uk. Please include your account username and the name of the promotion so that we can look into it quickly.